Returns and refunds

1. Damaged, faulty or wrong items

Please check your order when it arrives. If a work is damaged, faulty or not what you ordered, tell us within 2 days of delivery and send photos of the work and the packaging. Please keep all the packaging.

Once we have checked the issue, we will agree with you on a repair or restoration, a replacement (for prints, if available) or a full refund, including delivery. We collect the item at our cost.

2. Changed your mind?

We don't offer cash or card refunds for change of mind. What you can do depends on what you bought:

• Original artworks and commissioned works: these are one of a kind and are final sale. We'd encourage you to book a studio visit, or ask us for more photos or a video, before you buy.
• Prints: you can exchange a print for another print, or for a gift card of the same value, within 7 days of delivery. It must be unused, undamaged and in its original packaging with any certificate. Return delivery is at your cost.
• Gift cards: final sale.

If you change your mind soon after ordering, see the cancellation policy: you can cancel an artwork order before it leaves the studio.

3. If we cancel your order

Very occasionally a work may sell in the studio at the same moment it is bought online, or arrive at us unfit to send. If we can't fulfil your order, we will tell you straight away and refund you in full automatically.

4. How refunds are paid

Refunds go back to the card you paid with. Any part paid with a gift card goes back onto the gift card. We start refunds as soon as they are approved; your bank usually takes 5 to 10 business days to show them.

5. How to start a return or exchange

Contact us at info@yannexprojects.com or +971 55 256 5574 (phone and WhatsApp) with your order number. We'll tell you how to send or hand back the item. Please don't send anything back before we've agreed the return: unannounced parcels can't be accepted.

Workshops: see the cancellation policy.