Cancellation policy

1. Workshops: if you can't come

Workshop fees are non-refundable, unless the workshop page says otherwise. You still have options:

• Send someone in your place: just tell us their name before the workshop starts.
• Move to another date: if you tell us at least 72 hours before the start, we can move your booking once to another date of the same workshop, if there is space.

For classes booked session by session, each session counts as its own booking.

2. Workshops: if we cancel or reschedule

If we cancel a workshop, for example because too few people have registered, we'll tell you at least 48 hours before (unless it's an emergency) and refund you in full automatically.

If we need to move a workshop, you can choose the new date or a full refund.

Joining a waiting list is free. If a place opens, we'll email you and you book it like any other place.

3. Artwork and print orders

You can cancel an order for a full refund until it has left the studio or been collected: contact us as soon as possible, ideally within 24 hours of ordering. After that, our returns and refunds policy applies.

If you leave checkout without paying, nothing is charged and the reserved works are released after 30 minutes.

Commissions follow the cancellation terms in your written quote.

4. Studio visits

Appointments are free. To change or cancel, reply to your confirmation email or message us on WhatsApp.

5. Gift cards

Gift cards can't be cancelled once they have been sent, except where the law requires.

6. How to cancel

Contact us at info@yannexprojects.com or +971 55 256 5574 (phone and WhatsApp), with your booking or order number.